Design Consultation and Ordering Process:

     a. Initial Consultation: 

  - Customers initiate contact through the website or contact form.

  - Designers schedule a consultation to discuss customer preferences, style, fabric choices, and occasion details.

  

     b. Design Proposal:

  - Designers create and present a detailed design proposal including sketches or digital renders.

  - Customers approve the design proposal and provide necessary measurements.

 

     c. Ordering and Deposit:

  - Customers confirm the order and pay a deposit as per the website’s payment policy.

  - A timeline for completion and delivery is provided.

 

  Production and Alterations Process:

     a. Fabrication:

  - Designers commence production using high-quality materials as specified in the order.

  - Regular updates are provided to the customer on the progress of the gown.

 

    b. Fittings and Alterations:

  - Upon completion, a fitting session is scheduled either in-person or remotely.

  - Alterations are made based on customer feedback and measurements taken during the fitting.

 

 Quality Assurance and Inspection:

    a. Inspection Process:

  - Each gown undergoes a thorough quality inspection before shipping.

  - Quality control checklist includes stitching, fabric quality, fit, and adherence to design specifications.

 

     b. Final Approval:

  - Customers are provided with final images of the gown for approval before shipping.

  - Any last-minute adjustments are made as per customer request.

 

  Shipping and Delivery:

     a. Packaging:

  - Gowns are carefully packaged to ensure they arrive in pristine condition.

  - Additional accessories or care instructions are included as needed.

 

     b. Shipping Methods:

  - Customers select preferred shipping method (standard, express) during the ordering process.

  - Tracking information is provided once the gown is shipped.

 

 Customer Support and Aftercare:

    a. Customer Support:

  - A dedicated customer support team handles inquiries, updates, and feedback throughout the process.

  - Issues or concerns are addressed promptly to ensure customer satisfaction.

 

     b. Aftercare Instructions:

  - Customers receive detailed aftercare instructions to maintain the quality and longevity of their gown.

  - Additional alteration services are available post-delivery if needed, as per the alterations policy.

 

  Privacy and Data Protection:

     a. Confidentiality:

  - Customer information and design details are treated with the utmost confidentiality.

  - Data protection measures are in place to secure customer data in accordance with legal requirements.

 

 Feedback and Continuous Improvement:

     a. Feedback Collection:

  - Customers are encouraged to provide feedback on their experience with the custom couture process.

  - Feedback is reviewed regularly to identify areas for improvement.

 

     b. Process Enhancements:

  - Based on feedback and internal reviews, processes are updated to enhance efficiency, quality, and customer satisfaction.

 

  Compliance:

     a. Legal Compliance:

  - The website complies with all relevant laws and regulations regarding e-commerce, consumer rights, and data protection.

  - Terms and conditions are clearly outlined and accessible to customers.

 

  Conclusion:

This policy and procedure document serves as a guideline for all employees and contractors involved in the custom couture process. Adherence to these guidelines ensures a seamless and satisfying experience for customers seeking special occasion gowns and alterations through our website. Regular updates and reviews of this document are essential to maintaining high standards of service and quality.